![[IFIP Advances in Information and Communication Technology] Advances in Production Management Systems. New Challenges, New Approaches Volume 338 || Lean First, Then Automate: An Integrated Model for Process Improvement in Pure Service-Providing Companies]()
[IFIP Advances in Information and Communication Technology] Advances in Production Management Systems. New Challenges, New Approaches Volume 338 || Lean First, Then Automate: An Integrated Model for Process Improvement in Pure Service-Providing CompaniesVallespir, Bruno; Alix, Thècle · 2010