A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes
- 期刊名称Journal of Marketing
- 作者Bolton, Ruth N.; Drew, James H.
- 卷第55卷
- 期第1期
- 印刷ISSN0022-2429
- 电子ISSN1547-7185
- 文件大小1186.76KB
- 发表时间1991-01
- DOI10.1177/002224299105500101
- 页码1-9
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