Customer‐driven Strategies:
- 期刊名称Managing Service Quality: An International Journal
- 作者Keiser, Thomas C.; Smith, Douglas A.
- 卷第4卷
- 期第2期
- 印刷ISSN0960-4529
- 文件大小127.54KB
- 发表时间1994-04
- DOI10.1108/09604529410796134
- 页码5-9
Sustaining competitiveness through information technology outsourcingSadiq Sohail, M. · Competitiveness Review · 2011
Internet banking and quality of serviceSadiq Sohail, M.; Shaikh, Nassar M. · Online Information Review · 2008
Marketing of Australia to Malaysian ConsumersAhmed, Zafar U.; Sohail, M. Sadiq; Myers, Chris; San, Chan Pui · Services Marketing Quarterly · 2006
Outsourcing the information technology function: Perspectives from employeesSadiq Sohail, M. · South African Journal of Business Management · 2012
Measuring service quality at King Fahd International AirportSohail, M. Sadiq; Gahtani, Abdulwahab Saeed Al · International Journal of Services and Standards · 2005
Selection of Cloud Delivery and Deployment ModelsEid, Mustafa I.M.; Al-Jabri, Ibrahim M.; Sohail, M. Sadiq · International Journal of Decision Support System Technology · 2018
Determinants of advertising attitudes: the influence of cultural and environmental contextSohail, M. Sadiq; M. Al-Gwaiz, Abdelrahman · International Journal of Academic Research · 2013
Service excellence in electronic channelsZeithaml, Valarie A. · Managing Service Quality: An International Journal · 2002
The new competitive edgeCentre Europe, Management · Managing Service Quality: An International Journal · 1991
Classification of quality attributesWitell, Lars; Löfgren, Martin · Managing Service Quality: An International Journal · 2007
Handling customer complaints effectivelyGruber, Thorsten; Szmigin, Isabelle; Voss, Roediger · Managing Service Quality: An International Journal · 2009
Online complainingAndreassen, Tor W.; Streukens, Sandra · Managing Service Quality: An International Journal · 2013
The quality approachTattersley, P. · Managing Service Quality: An International Journal · 1991
Recovery from Customer Service ShortfallsBailey, Diane · Managing Service Quality: An International Journal · 1994
Services offshoringThelen, Shawn T.; Honeycutt, Earl D.; Murphy, Thomas P. · Managing Service Quality: An International Journal · 2010