The Seven Rays of Hope:
Ellis, Brien; Ellis, Mary H.; Ellis, George H.; Raymond, Mary Anne
- 期刊名称Journal of Customer Service in Marketing & Management
- 作者Ellis, Brien; Ellis, Mary H.; Ellis, George H.; Raymond, Mary Anne
- 卷第1卷
- 期第2期
- 印刷ISSN1069-2533
- 文件大小440.89KB
- 发表时间1995-08-02
- DOI10.1300/j127v01n02_04
- 页码29-42