Relational quality in service encounters
- 作者Carol A. King; Jenene G. Garey
- 卷第16卷
- 期第1期
- 印刷ISSN0278-4319
- 文件大小1458.91KB
- 发表时间1997
- DOI10.1016/s0278-4319(96)00045-x
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