Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms That Have Won Quality Awards
- 期刊名称Management Science
- 作者Kevin B. Hendricks and Vinod R. Singhal
- 卷第43卷
- 期第9期
- 印刷ISSN0025-1909
- 电子ISSN1526-5501
- 文件大小2923.93KB
- 发表时间1997-09
- DOI10.2307/2634637
- 页码1258-1274
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