Determinants of service quality and satisfaction in the auto casualty claims process
- 期刊名称Journal of Services Marketing
- 作者Royne Stafford, Marla; Stafford, Thomas F.; Wells, Brenda P.
- 卷第12卷
- 期第6期
- 印刷ISSN0887-6045
- 文件大小96.10KB
- 发表时间1998-12
- DOI10.1108/08876049810242687
- 页码426-440
同作者推荐
Adsorption kinetics of O2 on V2O5N.E. Quaranta; L.A. Gambaro; H.J. Thomas · 1987
Titania and titania–silver nanocomposite coatings grown by electrophoretic deposition from aqueous suspensionsM.J. Santillán; N.E. Quaranta; A.R. Boccaccini · 2010
Selective Oxidation of Ethanol to Acetaldehyde on V2O5/TiO2/SiO2CatalystsN.E. Quaranta; J. Soria; V.Cortés Corberán; J.L.G. Fierro · 1997
[Studies in Surface Science and Catalysis] New Developments in Selective Oxidation by Heterogeneous Catalysis Volume 72 || High Performance Of Vanadia Catalysts Supported On Tio2–Coated Silica For Selective Oxidation Of EthanolQuaranta, N.E. · 1992