Customer Service Employees
- 期刊名称Journal of Customer Service in Marketing & Management
- 作者Clow, Kenneth; Rogers, Jerry D.; Baack, Donald
- 卷第4卷
- 期第2期
- 印刷ISSN1069-2533
- 文件大小455.06KB
- 发表时间1998-03-25
- DOI10.1300/J127v04n02_03
- 页码39-51
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