Service quality: guidelines for marketers
- 期刊名称Managing Service Quality: An International Journal
- 作者Groth, John C.; Dye, Richard T.
- 卷第9卷
- 期第5期
- 印刷ISSN0960-4529
- 文件大小149.79KB
- 发表时间1999-10
- DOI10.1108/09604529910282517
- 页码337-351
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