Internal customer satisfaction through involvement
- 期刊名称Total Quality Management
- 作者Addey, John
- 卷第10卷
- 印刷ISSN0954-4127
- 电子ISSN1360-0613
- 文件大小282.36KB
- 发表时间1999-07
- DOI10.1080/0954412997352
- 页码421-425
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