How first impressions of a customer impact effectiveness in an initial sales encounter

• 作者Kenneth R. Evans; Robert E. Kleine; Timothy D. Landry; Lawrence A. Crosby
• 卷第28卷
• 期第4期
• 印刷ISSN0092-0703
• 电子ISSN1552-7824
• 文件大小1570.35KB
• 发表时间2000
• DOI10.1177/0092070300284004
• 页码512-526