Determinanten der Weiterempfehlung: Kundenzufriedenheit oder Kundenbindung?
- 作者Andreas Eggert; Sabrina Helm
- 卷第39卷
- 期第2期
- 印刷ISSN0025-3863
- 电子ISSN1867-8882
- 文件大小840.88KB
- 发表时间2000-06
- DOI10.1007/bf03036347
- 页码63-72
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