Applying a standard performance model to a university setting
- 期刊名称Business Process Management Journal
- 作者Martz, Ben; McKenna, Jack; Siegall, Marc
- 卷第7卷
- 期第2期
- 印刷ISSN1463-7154
- 文件大小245.10KB
- 发表时间2001-05
- DOI10.1108/14637150110389425
- 页码100-112
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