The dead hand of the past: the implementation of new quality standards in a business support organization
- 期刊名称Measuring Business Excellence
- 作者Fallon, Grahame; Berman Brown, Reva; Allen, Jon
- 卷第7卷
- 期第1期
- 印刷ISSN1368-3047
- 文件大小62.80KB
- 发表时间2003-03
- DOI10.1108/13683040310466735
- 页码63-70
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