Listening practices and performance in service organisations
- 期刊名称International Journal of Service Industry Management
- 作者Glynn, William J.; de Búrca, Sean; Brannick, Teresa; Fynes, Brian; Ennis, Sean
- 卷第14卷
- 期第3期
- 印刷ISSN0956-4233
- 文件大小254.55KB
- 发表时间2003-08
- DOI10.1108/09564230310478846
- 页码310-330
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