Online service quality dimensions and their relationships with satisfaction: A content analysis of customer reviews of securities brokerage services
- 作者Yang, Zhilin; Fang, Xiang
- 卷第15卷
- 期第3期
- 印刷ISSN0956-4233
- 文件大小241.70KB
- 发表时间2004
- DOI10.1108/09564230410540953
- 页码302-326