Service quality support—an overview
- 作者Vilho Räisänen
- 卷第27卷
- 期第15期
- 印刷ISSN0140-3664
- 文件大小204.82KB
- 发表时间2004
- DOI10.1016/j.comcom.2004.05.004
- 页码1539-1546
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