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Measuring service quality of banks: Scale development and validation

Measuring service quality of banks: Scale development and validation

Osman M. Karatepe; Ugur Yavas; Emin Babakus

作者Osman M. Karatepe; Ugur Yavas; Emin Babakus
卷第12卷
期第5期
印刷ISSN0969-6989
文件大小255.06KB
发表时间2005
DOI10.1016/j.jretconser.2005.01.001

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