海量图书期刊资源,随时随地畅享阅读乐趣
Management by standards — real benefits from fashionBøje Larsen; Tord Häversjö · 2001
The year 2000 problem of ISO 9000: will the quality standards survive the proposed year 2000 revision?Larsen, Bøje; Häversjö, Tord · The TQM Magazine · 2000
Service excellence in electronic channelsZeithaml, Valarie A. · Managing Service Quality: An International Journal · 2002
The new competitive edgeCentre Europe, Management · Managing Service Quality: An International Journal · 1991
Classification of quality attributesWitell, Lars; Löfgren, Martin · Managing Service Quality: An International Journal · 2007
Handling customer complaints effectivelyGruber, Thorsten; Szmigin, Isabelle; Voss, Roediger · Managing Service Quality: An International Journal · 2009
Online complainingAndreassen, Tor W.; Streukens, Sandra · Managing Service Quality: An International Journal · 2013
The quality approachTattersley, P. · Managing Service Quality: An International Journal · 1991
Recovery from Customer Service ShortfallsBailey, Diane · Managing Service Quality: An International Journal · 1994
Services offshoringThelen, Shawn T.; Honeycutt, Earl D.; Murphy, Thomas P. · Managing Service Quality: An International Journal · 2010