Customising Stakeholder Management Strategies || The Customer as Process Manager: Utilization of the TRI*M Methodology to Continually Increase Customer Satisfaction
- 作者Huber, Margit; Pallas, Martina
- 文件大小273.53KB
- 发表时间2006
- DOI10.1007/3-540-31319-2_10
- 页码125-133
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