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Improving customer service: issues in customer contact management

Improving customer service: issues in customer contact management

Spencer‐Matthews, Sarah; Lawley, Meredith

期刊名称European Journal of Marketing
作者Spencer‐Matthews, Sarah; Lawley, Meredith
卷第40卷
印刷ISSN0309-0566
文件大小256.18KB
发表时间2006-01
DOI10.1108/03090560610637392
页码218-232

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