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[ACM Press the 1st international conference - Pisa, Italy (2006.10.11-2006.10.13)] Proceedings of the 1st international conference on Performance evaluation methodolgies and tools - valuetools '06 - Predicting queueing delays for multiclass call centers

[ACM Press the 1st international conference - Pisa, Italy (2006.10.11-2006.10.13)] Proceedings of the 1st international conference on Performance evaluation methodolgies and tools - valuetools '06 - Predicting queueing delays for multiclass call centers

Jouini, Oualid; Dallery, Yves

作者Jouini, Oualid; Dallery, Yves
文件大小209.06KB
发表时间2006
DOI10.1145/1190095.1190180

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