Can banks improve customer relationships with high quality online services?
Herington, Carmel; Weaven, Scott
- 期刊名称Managing Service Quality: An International Journal
- 作者Herington, Carmel; Weaven, Scott
- 卷第17卷
- 期第4期
- 印刷ISSN0960-4529
- 文件大小173.70KB
- 发表时间2007-07-17
- DOI10.1108/09604520710760544
- 页码404-427