An Empirical Investigation on the Economic Consequences of Customer Satisfaction
- 期刊名称Total Quality Management & Business Excellence
- 作者Yu, Sui-Hua
- 卷第18卷
- 期第5期
- 印刷ISSN1478-3363
- 文件大小133.80KB
- 发表时间2007-7
- DOI10.1080/14783360701240493
- 页码555-569
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