Determinants of Customer Satisfaction in a Multi-Channel B2B Environment
Madaleno, Rita; Wilson, Hugh; Palmer, Roger
- 期刊名称Total Quality Management & Business Excellence
- 作者Madaleno, Rita; Wilson, Hugh; Palmer, Roger
- 卷第18卷
- 期第8期
- 印刷ISSN1478-3363
- 电子ISSN1478-3371
- 文件大小144.39KB
- 发表时间2007-10
- DOI10.1080/14783360701350938
- 页码915-925