A proposed multi‐dimensional approach to evaluating service recovery
- 期刊名称Journal of Services Marketing
- 作者Bhandari, Mahesh S.; Tsarenko, Yelena; Polonsky, Michael Jay
- 卷第21卷
- 期第3期
- 印刷ISSN0887-6045
- 文件大小288.94KB
- 发表时间2007-05-29
- DOI10.1108/08876040710746534
- 页码174-185
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