Of methods and methodology
- 期刊名称Qualitative Research in Organizations and Management: An International Journal
- 作者Bryman, Alan
- 卷第3卷
- 期第2期
- 印刷ISSN1746-5648
- 文件大小189.64KB
- 发表时间2008-08-22
- DOI10.1108/17465640810900568
- 页码159-168
Determinants of new product performanceStorey, Chris D.; Easingwood, Christopher J. · International Journal of Service Industry Management · 1996
Research themes, concepts and relationshipsPilkington, Alan; Chai, Kah‐Hin · International Journal of Service Industry Management · 2008
Halo in customer satisfaction measuresWirtz, Jochen · International Journal of Service Industry Management · 2003
Customer loyalty and complex servicesWallin Andreassen, Tor; Lindestad, Bodil · International Journal of Service Industry Management · 1998
Maintenance of machineryKumar, Rajesh; Markeset, Tore; Kumar, Uday · International Journal of Service Industry Management · 2004
Measuring Productivity in ServicesMcLaughlin, Curtis P.; Coffey, Sydney · International Journal of Service Industry Management · 1990
Improving call centre agent performanceWirtz, Jochen; Shankar Mahesh, Vaikalathur; Kasturi, Anand · International Journal of Service Industry Management · 2006
Customer frustration in loyalty programsStauss, Bernd; Schmidt, Maxie; Schoeler, Andreas · International Journal of Service Industry Management · 2005