E‐retailing by banks: e‐service quality and its importance to customer satisfaction
Dennis, Charles; Herington, Carmel; Weaven, Scott
- 期刊名称European Journal of Marketing
- 作者Dennis, Charles; Herington, Carmel; Weaven, Scott
- 卷第43卷
- 印刷ISSN0309-0566
- 文件大小82.52KB
- 发表时间2009-09-18
- DOI10.1108/03090560910976456
- 页码1220-1231