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[IEEE 2009 IEEE International Conference on Grey Systems and Intelligent Services (GSIS 2009) - Nanjing, China (2009.11.10-2009.11.12)] 2009 IEEE International Conference on Grey Systems and Intelligent Services (GSIS 2009) - Performance analysis of call centers based on M/M/s/k+G queue with retrial, feedback and impatience

[IEEE 2009 IEEE International Conference on Grey Systems and Intelligent Services (GSIS 2009) - Nanjing, China (2009.11.10-2009.11.12)] 2009 IEEE International Conference on Grey Systems and Intelligent Services (GSIS 2009) - Performance analysis of call centers based on M/M/s/k+G queue with retrial, feedback and impatience

Zhu, Renxiang; Zhu, Yijun

作者Zhu, Renxiang; Zhu, Yijun
文件大小613.18KB
发表时间2009
DOI10.1109/gsis.2009.5408203
页码1779-1784

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