Employees' Willingness to Report Service Complaints
- 期刊名称Journal of Service Research
- 作者Luria, G.; Gal, I.; Yagil, D.
- 卷第12卷
- 期第2期
- 印刷ISSN1094-6705
- 文件大小173.38KB
- 发表时间2009-11-01
- DOI10.1177/1094670509344214
- 页码156-174
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