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Attaining superior complaint resolution

Attaining superior complaint resolution

Papagari Sangareddy, Sridhar R.; Jha, Sanjeev; Ye, Chen; Desouza, Kevin C.

期刊名称Communications of the ACM
作者Papagari Sangareddy, Sridhar R.; Jha, Sanjeev; Ye, Chen; Desouza, Kevin C.
卷第52卷
期第10期
印刷ISSN0001-0782
文件大小148.36KB
发表时间2009-10-01
DOI10.1145/1562764.1562795

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