Writing a credible form letter: implications for hospitality and tourism service recovery strategy
- 期刊名称International Journal of Culture, Tourism and Hospitality Research
- 作者Drew, M; DeWitt, Tom; Martin, Drew
- 卷第3卷
- 期第4期
- 印刷ISSN1750-6182
- 文件大小193.86KB
- 发表时间2009-10-09
- DOI10.1108/17506180910994578
- 页码361-368
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