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SYMIAN: Analysis and performance improvement of the IT incident management process

SYMIAN: Analysis and performance improvement of the IT incident management process

Bartolini, C.; Stefanelli, C.; Tortonesi, M.

作者Bartolini, C.; Stefanelli, C.; Tortonesi, M.
卷第7卷
期第3期
印刷ISSN1932-4537
文件大小640.41KB
发表时间2010
DOI10.1109/tnsm.2010.1009.i9p0321
页码132-144

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