Customer focus, service process fit and customer relationship management profitability: the effect of knowledge sharing

• 期刊名称The Service Industries Journal
• 作者Fan, Yi-Wen; Ku, Edward
• 卷第30卷
• 期第2期
• 印刷ISSN0264-2069
• 电子ISSN1743-9507
• 文件大小179.37KB
• 发表时间2010-02
• DOI10.1080/02642060802120141
• 页码203-223