Service quality implementation: problems and solutions
- 期刊名称International Journal of Quality and Service Sciences
- 作者Sharabi, Moshe; Davidow, Moshe
- 卷第2卷
- 期第2期
- 印刷ISSN1756-669X
- 文件大小102.86KB
- 发表时间2010-07-06
- DOI10.1108/17566691011057357
- 页码189-205
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