[IEEE 2010 Winter Simulation Conference - (WSC 2010) - Baltimore, MD, USA (2010.12.5-2010.12.8)] Proceedings of the 2010 Winter Simulation Conference - Does the Erlang C model fit in real call centers?
- 作者Robbins, Thomas R.; Medeiros, D. J.; Harrison, Terry P.
- 文件大小710.00KB
- 发表时间2010
- DOI10.1109/wsc.2010.5678980
- 页码2853-2864
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