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A DIP‐construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry

A DIP‐construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry

Svari, Sander; Svensson, Göran; Slåtten, Terje; Edvardsson, Bo

期刊名称Managing Service Quality: An International Journal
作者Svari, Sander; Svensson, Göran; Slåtten, Terje; Edvardsson, Bo
卷第20卷
期第1期
印刷ISSN0960-4529
文件大小224.27KB
发表时间2010-01-26
DOI10.1108/09604521011011612
页码26-45

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