A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality

• 作者Anjali Awasthi; Satyaveer S. Chauhan; Hichem Omrani; Ariyo Panahi
• 卷第61卷
• 期第3期
• 印刷ISSN0360-8352
• 文件大小853.01KB
• 发表时间2011
• DOI10.1016/j.cie.2011.04.019
• 页码637-646