Guests' perceptions on factors influencing customer loyalty
- 期刊名称International Journal of Contemporary Hospitality Management
- 作者Ramanathan, Usha; Ramanathan, Ramakrishnan
- 卷第23卷
- 期第1期
- 印刷ISSN0959-6119
- 文件大小104.46KB
- 发表时间2011-02-08
- DOI10.1108/09596111111101643
- 页码7-25
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