Analysing the preferred characteristics of frontline employees dealing with customer complaints
- 期刊名称The TQM Journal
- 作者Witell, Lars; Gruber, Thorsten; Abosag, Ibrahim; Reppel, Alexander E.; Szmigin, Isabelle
- 卷第23卷
- 期第2期
- 印刷ISSN1754-2731
- 文件大小242.28KB
- 发表时间2011-03
- DOI10.1108/17542731111110203
- 页码128-144
CURRENT EVENTSAlbert J. Harno, G. T. Fitzhugh, Charles M. Bryan and Lowell W. Taylor · American Bar Association Journal · 1934
A Freshwater Classification Approach for Biodiversity Conservation PlanningJONATHAN V. HIGGINS; MARK T. BRYER; MARY L. KHOURY; THOMAS W. FITZHUGH · 2005
A 59-Year-Old Man With “Racial Characteristics”Jackson T. Wright Jr; W. Fitzhugh Brundage; Philip A. Mackowiak · 2007
AbstractsA. S. Donigian; N. H. Crawford; E. J. Lehmann; R. M. Darnell; W. E. Pequegnat; B. M. James; F. J. Benson; R. A. Defenbaugh; W. U. Kuehnhold; G. L. Ochs; K. V. Coram; M. F. Smith; P. W. Crockett; G. E. Habercom; R. J. Brown; J. M. Heikoff; R. Bartha; R. M. Atlas; O. Fitzhugh; Fairchild H. E. Garth; R. C. Ragaini; K. D. Pimentel; G. H. Pfeiffer; N. K. Whittlesey; V. Klemas; G. Davis; S. Kaufman; D. Bartlett; R. H. Rogers; N. Shah; C. W. Chen; M. Lorenzen; D. J. Smith; W. D. Philpot; G. R. Davis; R. H. Roger; H. Wang; R. Henry; R. Rogers; L. Reed; W. Philpot; F. E. McJunkin; R. H. Plumb; D. D. Woodbridge; P. C. Cooper; J. H. Strohl; J. L. Hern; I. K. Iskandar; R. S. Sletten; D. C. Leggett; T. F. Jenkins; J. L. vanGenderen; B. F. Lock; F. Parker; D. Brower; D. Frankenberg; D. F. Polls; W. R. Ott; M. R. Overcash; D. M. Covil; J. W. G1ll1am; P. W. Westerman; F. J. Humenik; L. H. Smith; H. G. Larew; S. J. Broderius; L. L. Smith; T. G. Shea; J. D. Stockton; U. A. Brungs; G. F. Gifford; J. C. Buckhouse; F. E. Busby; C. M. Weiss; E. J. Kuenzier · 1977
Manifestations of the tsunami on November 15, 2006, on the central Kuril Islands and results of the runup heights modelingB. W. Levin; V. M. Kaistrenko; A. V. Rybin; M. A. Nosov; T. K. Pinegina; N. G. Razzhigaeva; E. V. Sasorova; K. S. Ganzei; T. N. Ivel’skaya; E. A. Kravchunovskaya; S. V. Kolesov; Yu. V. Evdokimov; J. Bourgeois; B. MacInnes; B. Fitzhugh · 2008
The associations between increasing degrees of homeostatic model assessment for insulin resistance and muscular strengthening activities among euglycaemic US adultsBoyer, W. R.; Johnson, T. M.; Fitzhugh, E. C.; Richardson, M. R.; Churilla, J. R. · Diabetes and Vascular Disease Research · 2015
INTERNATIONAL SOCIETY FOR RIVER SCIENCEPetts, Geoff · River Research and Applications · 2013
ERRATUMRiver Research and Applications · 2013
A ROADMAP FOR RIPARIAN INVASION RESEARCHGreene, Samantha L. · River Research and Applications · 2014
DRAG FORCES ON LARGE CYLINDERSTurcotte, Benoit; Millar, Robert G.; Hassan, Marwan A. · River Research and Applications · 2015
Issue Information - Info PageRiver Research and Applications · 2016
Issue Information - Info PageRiver Research and Applications · 2016
Issue Information- TOCRiver Research and Applications · 2016
Issue Information - TOCRiver Research and Applications · 2016