The impact of TQM practices on learning organisation and customer orientation: a survey of small service organisations in Malaysia
- 期刊名称International Journal of Services, Economics and Management
- 作者Ang, Yueh Sin; Lee, Voon Hsien; Tan, Boon In; Chong, Alain Yee Loong
- 卷第3卷
- 期第1期
- 印刷ISSN1753-0822
- 电子ISSN1753-0830
- 文件大小332.83KB
- 发表时间2011
- DOI10.1504/ijsem.2011.037178
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