New Project Staffing for Outsourced Call Centers with Global Service Level Agreements
- 期刊名称Service Science
- 作者Robbins, Thomas R.; Harrison, Terry P.
- 卷第3卷
- 期第1期
- 印刷ISSN2164-3962
- 电子ISSN2164-3970
- 文件大小1153.71KB
- 发表时间2011-03
- DOI10.1287/serv.3.1.41
- 页码41-66
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