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The nature of an apology: An experimental study on how to apologize after a service failure

The nature of an apology: An experimental study on how to apologize after a service failure

Holger Roschk, Susanne Kaiser

作者Holger Roschk, Susanne Kaiser
卷第24卷
期第3期
文件大小290.43KB
发表时间2013-09
DOI10.1007/s11002-012-9218-x
页码293-309

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