Identifying satisfied/dissatisfied service encounters in higher education
- 期刊名称Quality Assurance in Education
- 作者Chahal, Hardeep; Devi, Pinkey
- 卷第21卷
- 期第2期
- 印刷ISSN0968-4883
- 文件大小86.01KB
- 发表时间2013-04-19
- DOI10.1108/09684881311310728
- 页码211-222
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