Moving in, moving on: liminality practices in project-based work
- 期刊名称Employee Relations
- 作者Borg, Elisabeth; Söderlund, Jonas
- 卷第36卷
- 期第2期
- 印刷ISSN0142-5455
- 文件大小236.18KB
- 发表时间2013-12-20
- DOI10.1108/ER-11-2012-0081
- 页码182-197
Determinants of new product performanceStorey, Chris D.; Easingwood, Christopher J. · International Journal of Service Industry Management · 1996
Research themes, concepts and relationshipsPilkington, Alan; Chai, Kah‐Hin · International Journal of Service Industry Management · 2008
Halo in customer satisfaction measuresWirtz, Jochen · International Journal of Service Industry Management · 2003
Customer loyalty and complex servicesWallin Andreassen, Tor; Lindestad, Bodil · International Journal of Service Industry Management · 1998
Maintenance of machineryKumar, Rajesh; Markeset, Tore; Kumar, Uday · International Journal of Service Industry Management · 2004
Measuring Productivity in ServicesMcLaughlin, Curtis P.; Coffey, Sydney · International Journal of Service Industry Management · 1990
Improving call centre agent performanceWirtz, Jochen; Shankar Mahesh, Vaikalathur; Kasturi, Anand · International Journal of Service Industry Management · 2006
Customer frustration in loyalty programsStauss, Bernd; Schmidt, Maxie; Schoeler, Andreas · International Journal of Service Industry Management · 2005