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Customer satisfaction and service quality in the Chinese airline industry

Customer satisfaction and service quality in the Chinese airline industry

Chow, Clement Kong Wing
  • 期刊名称Journal of Air Transport Management
  • 作者Chow, Clement Kong Wing
  • 卷第35卷
  • 印刷ISSN0969-6997
  • 文件大小215.77KB
  • 发表时间2014-3
  • DOI10.1016/j.jairtraman.2013.11.013
  • 页码102-107
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