Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model
Choi, Kanghwa; Lee, DonHee; Olson, David L.
- 期刊名称Service Business
- 作者Choi, Kanghwa; Lee, DonHee; Olson, David L.
- 卷第9卷
- 期第1期
- 印刷ISSN1862-8516
- 电子ISSN1862-8508
- 文件大小612.37KB
- 发表时间2015-3
- DOI10.1007/s11628-013-0221-y
- 页码137-160