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Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model

Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model

Choi, Kanghwa; Lee, DonHee; Olson, David L.
  • 期刊名称Service Business
  • 作者Choi, Kanghwa; Lee, DonHee; Olson, David L.
  • 卷第9卷
  • 期第1期
  • 印刷ISSN1862-8516
  • 电子ISSN1862-8508
  • 文件大小612.37KB
  • 发表时间2015-3
  • DOI10.1007/s11628-013-0221-y
  • 页码137-160
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