Evaluating patients' perception of service quality at hospitals in nine Chinese cities by use of the ServQual scale
- 期刊名称Asian Pacific Journal of Tropical Biomedicine
- 作者Li, Min; Lowrie, Douglas Bruce; Huang, Cheng-Yu; Lu, Xiang-Chan; Zhu, Ying-Chu; Wu, Xing-Hua; Shayiti, Mayila; Tan, Qiong-Zhen; Yang, Hua-Ling; Chen, Si-Yuan; Zhao, Pan; He, Sheng-Hua; Wang, Xiu-Rong; Lu, Hong-Zhou
- 卷第5卷
- 期第6期
- 印刷ISSN2221-1691
- 文件大小522.14KB
- 发表时间2015-06
- DOI10.1016/j.apjtb.2015.02.003
- 页码497-504
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