Customer defection in retail banking
- 期刊名称Journal of Service Theory and Practice
- 作者Piha, Lamprini P.; Avlonitis, George J.
- 卷第25卷
- 期第3期
- 印刷ISSN2055-6225
- 文件大小259.44KB
- 发表时间2015-05-11
- DOI10.1108/JSTP-04-2014-0080
- 页码304-326
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