Theoretical and methodological advances in cluster research
- 期刊名称Competitiveness Review
- 作者Reve, Torger; Sasson, Amir
- 卷第25卷
- 期第5期
- 印刷ISSN1059-5422
- 文件大小236.86KB
- 发表时间2015-10-19
- DOI10.1108/CR-06-2015-0062
- 页码524-539
Determinants of new product performanceStorey, Chris D.; Easingwood, Christopher J. · International Journal of Service Industry Management · 1996
Research themes, concepts and relationshipsPilkington, Alan; Chai, Kah‐Hin · International Journal of Service Industry Management · 2008
Halo in customer satisfaction measuresWirtz, Jochen · International Journal of Service Industry Management · 2003
Customer loyalty and complex servicesWallin Andreassen, Tor; Lindestad, Bodil · International Journal of Service Industry Management · 1998
Maintenance of machineryKumar, Rajesh; Markeset, Tore; Kumar, Uday · International Journal of Service Industry Management · 2004
Measuring Productivity in ServicesMcLaughlin, Curtis P.; Coffey, Sydney · International Journal of Service Industry Management · 1990
Improving call centre agent performanceWirtz, Jochen; Shankar Mahesh, Vaikalathur; Kasturi, Anand · International Journal of Service Industry Management · 2006
Customer frustration in loyalty programsStauss, Bernd; Schmidt, Maxie; Schoeler, Andreas · International Journal of Service Industry Management · 2005